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My Billion Dollar Idea!

     What do you do when you get a billion dollar idea?     When I get mine – and I’ve had a few – my course of action tends to ...

Write Comment / 0 commentsMarch 03, 2011, 04:14:09 am by Craig Wilkey

Who Wants a Voice?

     TheITSkeptic and I had another interesting interaction last night – into this morning – that I wanted to talk about a bit… ...

Write Comment / 0 commentsMarch 01, 2011, 09:30:22 am by Craig Wilkey

New Resume Format? Feedback, Please.

Craig Wilkey99 Palsa Avenue Elmwood Park, NJ <Phone Number>Career Summary:When I began working ...

Write Comment / 1 commentsFebruary 27, 2011, 03:43:13 pm by Craig Wilkey

You're Welcome for Pink Elephant's "Practitioner Radio"

     Back on August 11, 2010, I tweeted:Quote @ServiceSphere Very impressed with the 8/9 podcast! You had sponsor on & it didn't...

Write Comment / 2 commentsFebruary 24, 2011, 08:17:54 am by Craig Wilkey

Why Diets Fail - an ITSM Perspective

Why Diets Implementations Fail – an ITSM Perspective     Figuring out why diets ITSM implementations fail is not rocket computer...

Write Comment / 0 commentsFebruary 23, 2011, 07:42:59 am by Craig Wilkey

ROI for ITSM - Only Gods Need Apply

     At times my morning thought processes require some level of suspension of disbelief. This morning I had to pretend that som...

Write Comment / 4 commentsDecember 15, 2010, 11:40:07 am by Craig Wilkey

I want it to just work!

     I hate computers.     What a card-carrying Luddite is doing working in IT for one of the world’s largest banks is a topic t...

Write Comment / 0 commentsJanuary 26, 2011, 08:51:15 am by Craig Wilkey

Turning my Résumé on its Head

     A while back, Gregory Tucker posted on his Blog about how he wants to Ditch his Résumé. I loved this because I have always ...

Write Comment / 0 commentsJanuary 11, 2011, 04:48:25 am by Craig Wilkey

Welcome Back, Blog

I received a customer satisfaction survey from GoDaddy regarding my latest service call.It had two Yes/No radio button questions...

Write Comment / 0 commentsDecember 14, 2010, 05:29:22 am by Craig Wilkey

Knowledge Management - The IS Perspective

     To view the primary goal & output of Knowledge Management as an updated Service Knowledge Management System is to go agains...

Write Comment / 0 commentsNovember 30, 2010, 08:09:03 am by Craig Wilkey

Knowledge Management Podcast?

     So, I spent some time last week searching (and asking about on Twitter) for an iProduct app that will read a PDF to me alou...

Write Comment / 0 commentsNovember 29, 2010, 05:19:12 am by Craig Wilkey

What's the Value of Industry Analysts? Unfortunately, Great.

During the upcoming ITSM Weekly Podcast Episode 42, I said a few things about my faith (or lack of faith) in industry analyst or...

Write Comment / 0 commentsNovember 23, 2010, 06:13:12 am by Craig Wilkey

Cloud? SaaS? Adroit? Hoop?

I spent far too much time on Twitter yesterday as a means of procrastinating preparation for the ITIL Foundation class I’m teach...

Write Comment / 2 commentsNovember 12, 2010, 06:53:13 am by Craig Wilkey

Social Enterprise and Knowledge Management - Perfect Bedfellows

Let me share a vision with you, if I may…Imagine you are a Product Manager for a relatively large enterprise. It’s 8:00 Monday m...

Write Comment / 2 commentsNovember 15, 2010, 06:45:18 pm by Craig Wilkey

The Only Two Things I Know About Customer Service

I was sixteen years old and had been working at a deli around the corner from my house after school and weekends for a while. Th...

Write Comment / 0 commentsNovember 09, 2010, 05:19:58 pm by Craig Wilkey

The OTHER Other 4 P's of ITIL (Don't be an ITIL Thumper)

Do you know the Four P’s of ITIL?No, not the Four P’s of Service Design (I have a bit of an issue with changing “People, Process...

Write Comment / 1 commentsNovember 03, 2010, 08:41:31 am by Craig Wilkey

Scope of Knowledge Management - Information Matrix Integrity

ITIL guidance on the scope of Knowledge Management amounts to little more than, “This is the process responsible for maintaining...

Write Comment / 2 commentsOctober 27, 2010, 05:48:53 am by Craig Wilkey

Social Media in the Workplace -or- Suck on THIS, Rupert Murdoch!

The proliferation of Social Media tools has unlocked what many of us have seen for years as the potential of the internet.Why do...

Write Comment / 2 commentsOctober 27, 2010, 03:32:02 pm by Craig Wilkey

PLEASE Stop Comparing ITIL to ISO20000!

I have no intention of calling anyone out on the carpet, so I’ll leave his name out of this.There is a fairly prominent, well kn...

Write Comment / 2 commentsOctober 20, 2010, 09:06:21 am by Craig Wilkey

The Lowest Point in My Career So Far...

The absolute worst day of my IT career so far has been the day I had to write Jim up.Jim worked for me when I was running an Eve...

Write Comment / 0 commentsOctober 19, 2010, 06:51:32 am by Craig Wilkey

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