thoughts

Knowledge Management, Abe Vigoda & Smarmy Marketers

     In my recent Social Knowledge Management Federator Open RFP, I recommended introducing a new ITSM process called “Knowledge Generation & Delivery”.

     Vendor offerings in Knowledge ...

Write Comment / 0 commentsMarch 26, 2012, 02:17:07 pm by Craig Wilkey

Hostage as a Service - What's after SaaS?

     In the recent ITSMWP – The Lost Episode, Chris Dancy asked two questions that I think are quite closely related – an...

Write Comment / 0 commentsApril 29, 2011, 06:16:09 am by Craig Wilkey

The Farce of "Cultural Change Management"

     I keep hearing, over and over again, that people are inherently resistant to change and we must combat that resistance.
     Pretty much everything I read about exactly how one should combat that resistance reads like an eight-step guide f...

Write Comment / 1 commentsMarch 29, 2011, 06:33:03 am by Craig Wilkey

The Promise of the Social Enterprise

     The most rewarding job I’ve ever had was when I worked at the North Carolina Department of Insurance. I was the sole technical support (desktop, LAN, Server, Firewall, etc.) for a group of about forty insurance regulators whose job it was to put corru...

Write Comment / 0 commentsMarch 14, 2011, 09:51:55 am by Craig Wilkey

ITIL on Fire - A Parable

     Our story, like many stories, begins with an Event. In this case, the Event is a few trace particles of smoke attaching themselves to ionized oxygen and nitrogen particles in the air between two opposingly charged plates in a household smoke detector....

Write Comment / 0 commentsMarch 04, 2011, 10:04:27 am by Craig Wilkey